Shipping Policy

Shipping Policy – Molly Lane Gifts

Thank you for shopping with Molly Lane Gifts. Below you’ll find details about how we handle shipping and delivery.

Processing Time

All orders are processed within 1-2 working days (excluding weekends and bank holidays) unless stated otherwise.

Custom or personalised pieces may take longer, please allow 2-3 days for production. We’ll confirm estimated times when you order.

How can I help ensure prompt delivery?

To help us dispatch your order please ensure you have added the correct address at the checkout.

For orders that are sent as a parcel someone will be required to be at the address to receive the order. If no one is home please look out for a Royal Mail 'We missed you' card.

Delivery Options & Costs

UK Standard Delivery: Tracked Second Class

UK Express Delivery: Tracked First Class

International Shipping: We don't ship internationally 

Free Delivery: Items with Free Delivery will have a note to state this

Tracking

Once your order has been dispatched, you’ll receive an email confirmation with tracking details.

Will I need to sign for my delivery?

The higher value orders may be sent via Royal Mail signed delivery. These will require someone to be at the address to sign for your delivery. If you are not in Royal Mail will leave a card for you to re schedule the delivery.

Delivery Issues

Please ensure your delivery address is correct at checkout, we cannot be held responsible for orders being sent to the wrong address.

If your order hasn’t arrived within the expected timeframe, please contact us at info@mollylanegifts.com with your order number.

We cannot accept responsibility for delays caused by postal or courier services once your order has been dispatched. Please allow extra time at busy periods like Christmas etc.

Packaging

All orders are carefully packaged to ensure they arrive safely and beautifully presented.